MAPIR Portal Updates and EHR Incentive Program Tips 


Program Year (PY) 2016 is now open for Eligible Professionals (EP), Eligible Hospitals (EH) and Critical Access Hospitals (CAHs) to attest on the CO Registration & Attestation (CO R&A) portal. The portal opened October 15, 2017 and many participants have already begun attesting. The Department has not announced a closing date for PY 2016 but wants providers to not procrastinate and submit attestations. Once participants in the Medicaid EHR Incentive program have successfully navigated through the new CO R&A and portal issues have been resolved, The Department will communicate a closing date for PY 2016.

Known Errors or Issues

Since the program opening on October 15, there have been some errors and issues brought to the attention of The Department that may affect your ability to attest. Please see these issues below along with the fix available and contact if you require further assistance. 

Steps to Take if you Experience Other Issues

Please use the template below to gather all necessary information in order for your issue to be escalated. To escalate your issue, email the information below to   

1. National Provider Identification number (NPI), Medicaid ID and Provider ID:
2. Portal User ID:
    If Portal ID is a delegate, which provider were they acting on behalf of?
    Are participants able to repeat the error?
3. Date and Time issue:
4. Explain the Issue in detail:
5. Screenshots recreating the issue:

FYI: In order to assist with the fix of your error, you will need to include screenshots of all pages encountered before the error or list the steps that lead to the error message. Including the date and time of the error and all screens before the error is helpful in solving this issue.


Payee Information Error

November 10, 2017

The portal is experiencing an error regarding payee information. When confirming where the incentive payment will be sent, the address appears wrong or populates the wrong location name or there is no location listed. Here is more information on how to fix this issue.

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NPI and Provider ID Error

November 10, 2017

The first landing page after participants enter the MAPIR portal seen asks for verification that the NPI and Provider ID accurately identifies the entity you are attesting for, but does not populate the NPI and Provider ID. Here is more information on how to fix this issue.

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MMIS System Error
November 10, 2017

There is an error message regarding the MMIS system not containing a payee record for your NPI and TNI combination. Here is more information on this issue.

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Medicaid Provider ID for CMS Registration

November 10, 2017

Providers that are having difficulty registering at CMS for the Medicaid EHR Incentive Program because they were not issued a Medicaid Provider ID (MID). Here is more information on how to fix this issue.

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 2016 Eligibility Date Error

November 21, 2017

Due to the late opening on October 15, the Colorado Registration and Attestation system is causing an error that deems some eligibility dates in 2016 as invalid or out-of-range. 

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